Return Policy

Return Policy

You have the right to cancel your order within 14 days of receiving it, without providing any reason. After cancellation, you have another 14 days to return the product. You will then receive a full refund of the order amount, including shipping costs. The only costs you are responsible for are the return shipping costs from your home to our warehouse in China.

If you exercise your right of withdrawal, the product must be returned to us with all supplied accessories and—if reasonably possible—in its original condition and packaging. To exercise this right, you can contact us at goldherzjewerly@gmail.com. We will refund the full order amount within 14 days after registering your return, provided that the product has been received by us in good condition.